Reserve your event locker now:
We are now operating a digital locker system. Lockers are booked online for £6 and can be shared by more than one person. Please book in advance as signal is limited in the venue.
General Information
Where is The Underground, Bristol?
The Galleries, Under the bridge on Fairfax Street Address: Fairfax Street, BS1 3BL
What3words: ///claim.gold.skin
Is there an age restriction at The Underground?
Yes, all events are 18+.
All customers must be over 18 years old and will need to show valid ID upon entry and at the bars. The Underground operates a Challenge 25 policy—if you look under 25, bar staff will ask you to prove you’re over 18.
What if I need medical assistance when I am at The Underground?
We have a full medical team and dedicated welfare near the lockers. Our experienced team is always on-hand to assist with any enquiry, no matter how small.
Members of our welfare team also patrol the venue to offer assistance where needed. Please feel free to speak to them if you have any concerns.
Your safety is our priority. First aiders are stationed throughout the venue. If you or a friend feels unwell, please seek out a member of staff immediately.
Please help us look after you by taking regular breaks and drinking water—it’s free and readily available throughout the site. If someone around you seems fatigued or confused, find them a safe place to sit and alert medical personnel.
What is the dress code at The Underground?
The dress code is casual but not scruffy. Please note: no football shirts.
Can I keep my water bottle top when in the venue?
The Underground is a plastic-free venue—we don’t sell water bottles. Instead, we sell cans of water, lager, and cider, which are opened before serving. This policy exists for two reasons: unopened drinks can be dangerous if thrown, and they can cause injuries if stepped on and rolled.
Is there free drinking water at the venue?
Yes—multiple free drinking water points are available at stations by the main bars.
Please ask any team member for directions to water stations. Free cups are available at the bars.
Will there be food at the venue?
No, but there are excellent independent restaurants in Bristol for pre-event dining.
Such as Ramen Monster, Cotto Wine Bar & Kitchen, Pasta Ripiena, The Raven, Colonnade Bristol, Bambalan.
Can I contact The Underground?
Our customer service email is info@theundergroundbristol.co.uk
LOST PROPERTY
If you have lost items while visiting the venue please Complete Our Lost Property Form.
Lost property is sorted during working hours and stored off-site at our office.
Please don’t try to enter the venue to retrieve lost property when we’re closed.
Entry Policy
What form of ID is accepted?
Forms of ID accepted at The Underground are Passport, Driver’s License, and Citizen Card (must have PASS hologram)
Will I be searched on the way in?
Everyone is searched upon entry as a condition of admission. This ensures no dangerous items enter the venue.
- The Underground promotes sensible drinking.
- The Underground does not tolerate drug taking—anyone found with drugs will be ejected. This includes psychoactive substances.
- Drug surrender bins are available at the entrance. Anyone found with drugs will be ejected.
- Drug detection dogs are present at all events.
- ID will be checked on entry. Challenge 25 is in operation in the venue.
- No large bags/rucksacks allowed into the venue, max size is an A4 envelope.
- Valid Passports & Driver’s Licenses will be accepted on entry.
- A ticket does not guarantee entry if you do not adhere to the entrance policy.
- Management reserves the right to refuse entry.
- Once in the venue, you are not able to leave and re-enter.
- A search policy is in operation on entry.
PROHIBITED ITEMS
- No liquids, glasses or aerosols, including perfumes, makeup or sprays.
- 10ml max for vaping liquid.
- No food or drinks of any sort.
- No football shirts/football clothing or face coverings/masks/balaclavas.
- No weapons, lasers, flares or pyrotechnic devices.
- No umbrellas.
- No high-visibility vests.
- No chewing gum allowed in this venue.
- Please leave quietly following the stewards’ directions.
CCTV IS IN OPERATION AT OUR VENUE
If you arrive with prohibited items, you can usually dispose of them at the entrance.
Items left at the gate cannot be collected once you’ve left the entrance.
Items surrendered at the entrance may be disposed of immediately.
Can I bring a large bag & is there a cloakroom?
Large bags (larger than A4 size) are not permitted. We have a lockers available to store coats and smaller bags. Please avoid bringing bags where possible to speed up entry.
How long does it take to get into The Underground?
To ensure everyone’s safety, all visitors are searched upon entry. While this may create some delays, it helps create a safer environment for everyone. We appreciate your patience and recommend arriving early to avoid queues.
Accessibility
Please fill out our Accessibility Form to request accessible facilities or a PA ticket.
- What is the accessibility process? If you have access requirements or need a PA ticket, please fill out the Accessibility Form.
- What will be available at the venue? Accessible toilets and ramps down to the main dance floor area.
- When to send access requests? Please make requests at least 1 week before the show to ensure we can accommodate your needs where possible.
While our current setup may not fully meet all accessibility requirements, we’re actively working to enhance accessibility and create a more inclusive experience. We value attendee feedback and are committed to continuous improvement.
If you have any further questions, please contact us at access@theundergroundbristol.co.uk
STAYING SAFE AT OUR EVENTS
Your safety is our priority at all events.
First aiders are stationed throughout the venue. If you or a friend feels unwell, please alert staff immediately.
Take regular breaks and drink water—it’s free and available throughout the site. If someone appears fatigued or confused, help them find a safe place to sit and notify medical personnel.
WELFARE
DRUG SAFE
We do not condone the use of illegal substances
Take regular breaks from dancing, cool down, and visit our free drinking water points at the bars.
If you or someone else feels unwell, immediately speak to our staff—whether bar staff, security, or medical team, we’re all here to help.
Is there free drinking water at the venue?
Yes—multiple free water points are available at all toilet blocks. Ask any team member for directions, and get free cups from the bars if needed.
What if I need medical assistance when I am at The Underground?
Our full medical team and dedicated welfare area are located near the main entrance. Our experienced staff will assist with any concern, no matter how small.